Product Warranty

H2o Industries warranties our products to be free from defects in the material or workmanship. The warranty period for our products commences on the day that the product is purchased by the original customer. H2o Industries warrants that it will repair or replace, once, any product which under normal conditions or use and service, and which has been properly installed, proves to be defective in material or workmanship. This warranty is limited to the original purchaser, and is not exchangeable or transferable to subsequent owners of the product. This warranty does not cover any accessories and specifically applies to the cover only. H2o Industries will cover all costs involved in repairing or replacing the cover, except for shipping costs. To process a warranty a $40 flat fee is charged to help pay for shipping costs involved in the warranty. The warranty covers up to one full replacement during the warranty period.

 

*Specifically excluded from this warranty are failures caused by misuse, negligence, modification, abuse, improper application, installation or operation, or by unauthorized service or use of unauthorized parts in connection with the product and inadequate maintenance. Aesthetics are not covered by the warranty, including staining, fading over time, spills or bleeding. It is your responsibility to ensure that when the cover is in use you take all necessary precautions to protect yourself and your vehicle. In any instance we are only liable for the cover itself. We are not liable for the vehicle.

 

*When handling a warranty claim, we can only exchange your cover for the cover which you originally ordered. After the original 30 days, fitment and color problems are not covered by the warranty process.

 

When submitting a warranty claim to our customer service department, you may be asked to provide some additional information. Once we have received the required information, your claim will be reviewed by a member of our team. If approved you will be provided with the return shipping information to return your original cover. Once received, the cover will be inspected for repair or replacement. The warranty process can take upwards of 3 weeks for completion.

 

*When submitting a warranty request, please provide us with your name, order information, receipt, email and phone number. Also include the reason for your request, a few pictures if applicable, and what you would like us to do to help resolve the matter. Once this information has been submitted you will receive a confirmation email, and a member of our team will contact you within 1-2 business days. We kindly ask that you do not submit more than one request or leave additional voicemails during this period, as it can cause confusion for the team member who is assisting you.

 

To submit a warranty/return/exchange request please email us at

customerservice@h2oindustries.com